Legal Information


We are not going to bother with lots of legal statements which you probably won't read anyway, or are made so complex that they are almost non intelligable. 

However, if you really would like to receive a copy of our T&C's, then please email us at  

In short, we will do our very best to exceed what you are expecting - whatever that is.

If you purchase something and are not happy, we will endeavour to find you a product you will be happy with   -  it's as simple as that.


You can contact us at the address below:


Unit 13 Tims Boatyard

Tims Way

Staines Upon Thames


TW18 3JY


Or by using our contact form

WEEE Regulations

When you have finished with any electrical product purchased from us, simply post it back to us and we will recycle according to the required WEEE regulations.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

      your name

      address for delivery and invoicing

      phone number

      email address


Credit/debit card details are not stored by us as payments are handled by PayPal.

  • We will never collect sensitive information about you without your explicit consent.


The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into our web site or emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer your information outside the EEA (European Economic Area).

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way could be used to identify you (for example to save you logging into your account each time) unless you modify your browser settings.

If you have any questions/comments about privacy, please do feel free to contact us.


Entrematic:  For all the information and support they provided.

Hotron Ltd:  For their help with pictures, catalogues, datasheets and fast service.


Safety is essential to protect persons from physical harm if they approach automated doors. AutoDoorDirect can help satisfy the requirements to comply with EN16005 (the new standard for automated door safety) but ultimately the installer is responsible for conducting a Risk Assessment prior to installation / purchase.


Please call us for a free, no obligation chat and read the page on EN16005. Purchasing from AutoDoorDirect is done so on the understanding that you or your installer is suitably qualified to specify, install and maintain automatic doors.


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